Damaged order

BORNARAB creates contemporary art shaped by Arab culture, places, memories and identity.

Rather than reproducing familiar clichés, we reinterpret those references for contemporary homes and spaces.

Collections may include work created by BornArab Studio, alongside selected artists, collaborations and future special editions.

The creator is identified on the relevant artwork page whenever applicable.

BornArab Studio is BORNARAB's in-house creative studio, turning places, memories and everyday details from the Arab world into contemporary art.

BornArab Studio collections are developed specifically for the BORNARAB universe.

If an artwork is limited, numbered or part of a special edition, this will be stated clearly on its product page.

We work to represent each artwork as accurately as possible.

Slight differences can occur because of screen settings, brightness, room lighting and the physical characteristics of printed canvas.

Artwork files are prepared and reviewed for the sizes in which they are offered, including resolution, composition and important visual details.

We offer each artwork in compatible aspect ratios so its composition remains consistent across available sizes.

Small differences may occur around wrapped canvas edges, while important visual elements are kept away from those areas whenever possible.

Room mockups are designed to help you visualise an artwork in a real interior, but they should not be treated as exact measurements.

Always check the listed dimensions and measure your wall before ordering.

Our artworks are produced on premium matte stretched canvas selected for professional art reproduction.

The current BORNARAB Canvas format uses a substantial 1.25" gallery-depth construction.

Yes. BORNARAB Canvas refers to a finished stretched canvas mounted onto its internal support structure.

It is not supplied as a loose canvas roll.

A floating frame surrounds the stretched canvas while leaving a narrow visual gap between the artwork and outer frame.

This creates the appearance that the artwork is floating inside the frame.

Our current floating-frame options are shown directly on each product page and may include Black and Natural finishes.

No. Framed Canvas is still a stretched canvas placed inside a floating outer frame.

It is not a paper print presented behind glass.

Not currently. Floating frames are supplied as part of the selected Framed Canvas configuration.

The available dimensions are displayed directly on each artwork page.

We intentionally offer selected formats designed to preserve the original composition.

Measure the available wall space and consider marking the intended dimensions with removable masking tape before ordering.

Smaller formats work naturally as accents, while larger sizes create more of a statement above sofas, beds, consoles and dining areas.

Different artworks are designed around different proportions.

Rather than forcing every composition into the same shape, we preserve the aspect ratio that best suits the original work.

Custom dimensions are not part of our standard online catalogue at launch.

For hospitality, commercial or interior-design projects requiring special formats or quantities, contact our team.

Yes. BORNARAB welcomes enquiries from interior designers, hospitality projects, restaurants, cafés, offices and other commercial spaces.

BORNARAB currently focuses on the United States, United Kingdom and Australia.

Additional markets will be introduced progressively as our production network expands.

BORNARAB works with selected production partners and routes orders according to destination and product configuration.

Where possible, production is handled through an appropriate regional network while maintaining our product standards.

The applicable shipping cost is displayed before payment.

Where BORNARAB offers complimentary shipping, this will be shown directly on the product page or during checkout.

Yes. Once your artwork is dispatched, tracking information is sent to the email address used during checkout.

Carrier tracking does not always update at every stage of transit and temporary gaps between scans can happen.

If your estimated delivery window has passed or tracking has remained unchanged for an unusual period, contact us with your order number.

Tax and import treatment can vary depending on destination and fulfilment location.

Any amounts collected directly by BORNARAB will be shown during checkout. Charges imposed separately by local authorities or carriers may apply where they are not collected in advance.

Yes. Orders containing several artworks, sizes or configurations may occasionally be produced or dispatched separately.

You may therefore receive more than one parcel or tracking number.

Check your delivery address, reception or concierge, household members, neighbours, safe places and any carrier delivery photo or notice.

If the parcel still cannot be located, contact both the carrier and BORNARAB promptly.

Most BORNARAB artworks are made after your order is confirmed rather than held as finished stock.

Contact us as quickly as possible after ordering.

If production has not started, we will check whether your order can still be changed or cancelled. Once production begins, changes cannot be guaranteed.

Contact us as soon as possible with your order number and corrected address.

Address changes cannot be guaranteed after production or shipping has begun.

Contact us immediately if you notice an address error.

If the parcel has already shipped, carrier redirection may no longer be possible and additional shipping charges can sometimes apply.

Contact BORNARAB and we will review why the shipment was returned and what resolution options are available.

Yes. Different artworks, sizes and finishes can be purchased in the same order.

Depending on fulfilment requirements, they may occasionally arrive in separate parcels.

Selected multi-artwork offers may be available. Current promotions and their conditions are displayed directly on the website.

Unless explicitly stated otherwise, promotional offers and discount codes cannot be combined.

Available payment methods are displayed during checkout and may vary by market, including major cards and supported digital wallets.

Payments are processed through secure Shopify checkout technology and enabled payment providers.

BORNARAB does not directly store your complete card number.

Contact us promptly with your order number and clear photographs of the artwork, damaged area and packaging.

Once the issue is verified, we'll provide the appropriate solution.

BORNARAB artworks are generally produced specifically after an order is placed.

Change-of-mind returns are therefore subject to our return policy and any mandatory consumer rights that apply to your order.

Contact us with your order number and photographs of the item received.

If it does not match your confirmed order, we will review the case and provide the appropriate solution.

Send us photographs showing both the complete artwork and a close-up of the suspected issue.

If a genuine production defect is confirmed, we will make it right.

Slight screen-to-print colour differences, variations caused by room lighting and normal characteristics of printed canvas do not necessarily indicate a defect.

Materially incorrect artwork, size, finish, orientation or print-quality issues will be reviewed individually.

In many cases photographs may be sufficient for us to assess a damaged artwork.

Please do not return or discard the artwork unless BORNARAB asks you to do so.

Please contact us as soon as reasonably possible after delivery.

Clear photographs of both the artwork and packaging help us resolve transit-damage cases more efficiently.

The appropriate solution depends on the issue and circumstances.

Where appropriate, this may include replacement, refund or another remedy required under applicable consumer rights.

BORNARAB is built around a simple idea: Arab identity deserves a contemporary visual language of its own.

We create and curate art rooted in the places, memories, cultures and stories that connect Arabs around the world.

No. BORNARAB is rooted in Arab culture, but the art can be collected by anyone who connects with the work, its story or its visual language.

We're building BORNARAB collection by collection rather than launching every country with generic artwork.

Our first universes focus on Saudi Arabia, Palestine, Egypt and Islamic Art. More will follow.

Yes. The long-term vision is to build a contemporary art universe spanning the Arab world and its diaspora, introducing new countries, cities and stories progressively.

Yes. BORNARAB is being built not only as an art store, but as a platform for contemporary Arab creativity.

Future collections will introduce selected artists and creatives from across the Arab world and diaspora.

Selected collaborations and special releases may be offered as limited or numbered editions.

Edition details will always be stated clearly on the relevant artwork page.

Yes. We welcome selected hospitality, interior-design, commercial and retail enquiries.