Frequently asked
questions.
Everything you need to know about BornArab artwork, canvas finishes, sizes, shipping, orders and support.
Choosing your artwork
What exactly is a BornArab artwork?
BornArab creates contemporary art rooted in Arab culture, identity, memory and place.
Our goal is not to reproduce familiar clichés, but to reinterpret references from the Arab world through a contemporary visual language designed for modern homes.
Read our story →Who creates BornArab artworks?
Collections may include artwork created by BornArab Studio, our in-house creative studio, alongside selected artists, collaborations and future special editions.
The creator is identified on the relevant artwork page whenever applicable.
Explore BornArab Studio →Will the colours look exactly like they do on my screen?
We work to represent each artwork as accurately as possible. Slight differences may occur because screens, brightness settings, room lighting and printed canvas can display colour differently.
Do room mockups show the exact artwork size?
Room mockups are intended to help you visualise the artwork in an interior, but should not be treated as exact measurements.
Always check the listed dimensions and measure your wall before ordering.
View the size guide →Materials & finishes
What type of canvas does BornArab use?
BornArab artworks are produced on premium matte stretched canvas selected for high-quality art reproduction.
The matte surface keeps reflections low while preserving depth, texture and visual detail.
How deep is the canvas?
Our current stretched canvas uses a 1.25-inch gallery-depth construction, giving the artwork a substantial finished profile on the wall.
Does Canvas mean rolled or unframed canvas?
No. Choosing Canvas means the artwork arrives professionally stretched over its internal support structure as a complete wall piece.
BornArab does not currently sell loose rolled canvas.
What is a floating frame?
A floating frame surrounds the stretched canvas while leaving a narrow shadow gap between the artwork and outer frame.
This creates the impression that the canvas is floating inside the frame.
What frame finishes are available?
Current floating-frame options may include Black and Natural. Available finishes are shown directly on each artwork page.
Explore materials & finishes →Does the artwork arrive ready to hang?
Yes. BornArab Canvas and Framed Canvas artworks arrive stretched, assembled and prepared for wall display.
The exact hanging system may vary by size and production location. Wall screws or anchors suitable for your wall may need to be supplied separately.
Finding the right scale
What canvas sizes are available?
Our current 3:4 size range includes 12×16", 18×24", 24×32", 30×40", 36×48" and 45×60".
That is approximately 30×40, 45×60, 60×80, 75×100, 90×120 and 115×150 cm.
Compare every size →How do I choose the right size?
Measure the usable wall area and consider the furniture positioned beneath or around the artwork.
A simple way to visualise the scale is to mark the dimensions on your wall using removable masking tape before ordering.
View our size guide →Which size is most popular?
30×40" is our main statement format and works naturally above sofas, consoles, beds and dining spaces without reaching the scale of our oversized formats.
How large is 45×60"?
45×60" is approximately 115×150 cm and is our oversized format. It is intended for generous walls where the artwork should become one of the main visual elements of the room.
Delivery & tracking
Where does BornArab currently deliver?
BornArab currently focuses on customers in the United States, United Kingdom and Australia.
Additional markets will be introduced progressively as our production network expands.
How much does shipping cost?
Available delivery options and any applicable shipping charge are shown before payment.
Where complimentary tracked shipping is available, this will be shown directly on the website or during checkout.
Read our shipping policy →When will my artwork arrive?
Delivery time includes both production and transit. Your current estimated delivery window is shown during the ordering process whenever available.
Exact timing can vary by destination, artwork configuration, carrier and current operating conditions.
Will I receive tracking information?
Yes. Once your artwork is dispatched, tracking information is sent to the email address used during checkout.
Tracking may take a little time to update after a shipping label is first created.
Track your order →Can one order arrive in several parcels?
Yes. Orders containing multiple artworks, sizes or configurations may occasionally be produced or dispatched separately.
You may therefore receive more than one parcel or tracking number.
After you order
How do I know my order was received?
After checkout, an order confirmation is sent to the email address used during your purchase.
Can I change or cancel my order?
Contact us as quickly as possible after ordering. If production has not started, we will check whether the requested change or cancellation is still possible.
Once production has begun, changes cannot be guaranteed.
Contact BornArab →Can I change my delivery address?
Contact us immediately with your order number and corrected address. Address changes cannot be guaranteed once production or shipping has progressed beyond a certain stage.
What payment methods do you accept?
Available payment methods are displayed securely during checkout and can vary depending on your country, currency and device.
If something goes wrong
What should I do if my artwork arrives damaged?
Contact us as soon as reasonably possible with your order number and clear photographs of the full artwork, damaged area and packaging.
Once the issue has been verified, we will provide the appropriate solution.
Report a damaged order →What if I receive the wrong artwork, size or finish?
Contact us with your order number and photographs of the item received. If it does not match your confirmed order, we will review the case and provide the appropriate solution.
Can I return an artwork if I change my mind?
Return eligibility depends on your order, circumstances and any mandatory consumer rights that apply.
Please review our current Refund Policy and contact BornArab before returning anything.
Read our refund policy →Do I need to return a damaged artwork?
In many cases photographs may be sufficient for us to assess a damaged artwork.
Please do not return or dispose of the artwork or packaging unless BornArab asks you to do so.
About the brand
What is BornArab?
BornArab is a contemporary art house rooted in Arab culture, identity, memory and place.
We create and curate artwork designed to feel familiar without reducing Arab culture to clichés.
Discover our story →Is BornArab the same as Islamic Art?
No. Islamic Art is one distinct part of the BornArab universe. BornArab also explores countries, cities, architecture, heritage, memory, identity and contemporary Arab culture.
Why are only some Arab countries represented?
We are building BornArab collection by collection rather than launching every country with generic artwork.
Our first universes focus on Saudi Arabia, Palestine and Egypt, alongside Islamic Art. More will follow progressively.
Will BornArab work with independent artists?
Yes. BornArab is being built not only as an art store, but as a wider platform for contemporary Arab creativity.
Selected artists and collaborators will become part of future collections and releases.
Artist submissions →Can't find your answer?
Try another search or contact our team directly.
Contact BornArab →
Talk to
us.
If your question is specific to an artwork or order, send us a message and include your order number when relevant.