BornArab Help Center

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Everything you need to know about our artwork, canvas finishes, sizes, delivery and your order.

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0 Answers
01
Before ordering

Finding your artwork

How do I find the right artwork?

Start with what feels familiar to you. Explore by country, memory, faith or simply by the artwork that speaks to you. BornArab collections are designed around Arab culture, identity and the small references many of us grew up with.

Explore all artwork →
How do I choose the right size?

Think about the width of your wall, the furniture below the artwork and how much presence you want it to have. Smaller formats work well as accents, while 30×40", 36×48" and 45×60" create a much stronger statement.

You can also open the Size Guide directly from any product page to compare all six BornArab sizes visually.

Which finish should I choose?

Choose Canvas for the cleanest, most minimal look. Black Frame adds stronger contrast and a gallery feel, while Natural Frame gives the artwork a softer and warmer finish.

Both framed options use a floating-frame look, leaving a clean shadow gap around the canvas.

Will the colours look exactly like they do on my screen?

We work to represent every artwork as accurately as possible. Small differences can occur because screens, brightness settings and room lighting display colour differently.

02
Canvas & framing

How your artwork is made

What kind of canvas do you use?

BornArab artworks are printed on premium matte stretched canvas with a subtle woven texture. The matte surface keeps reflections low while preserving the artwork’s detail and depth.

How deep is the canvas?

Our canvas uses a 1.25-inch gallery-depth stretcher profile, giving the artwork a substantial finished presence even without an additional frame.

What is a floating frame?

A floating frame surrounds the stretched canvas without covering its front edge. A small shadow gap remains between the canvas and the outer frame, making the artwork appear to float inside it.

BornArab currently offers Black and Natural floating frame finishes.

Does Canvas mean the artwork arrives unframed or rolled?

No. Choosing Canvas means your artwork arrives already stretched over its wooden support and finished as a complete wall piece. We do not sell rolled canvas in the current BornArab collection.

Does my artwork arrive ready to hang?

Yes. BornArab stretched canvas artworks are prepared for wall display so you do not need to arrange separate framing before enjoying your piece.

How should I clean my canvas?

Dust it gently with a clean, soft and dry cloth. Avoid water, household cleaning products, abrasive materials and excessive pressure on the canvas surface.

03
Sizes

From subtle to oversized

What sizes are available?

Our current 3:4 portrait size range is: 12×16", 18×24", 24×32", 30×40", 36×48" and 45×60".

That is approximately 30×40, 45×60, 60×80, 75×100, 90×120 and 115×150 cm.

Which size is most popular?

30×40" is our main statement size and a strong choice above a sofa, console or dining area when you want the artwork to feel substantial without becoming oversized.

How large is the 45×60" size?

45×60" is approximately 115×150 cm and is designed as an oversized statement piece. Measure your wall carefully before ordering and make sure there is enough visual breathing room around the artwork.

Can you help me visualise a size on my wall?

Yes. Send our team a clear, straight photo of your wall with its approximate width and height and we can help you choose a suitable format.

Contact BornArab →
04
Delivery

From our studio to your wall

Where does BornArab currently deliver?

BornArab currently serves customers in the United States, United Kingdom and Australia. We plan to expand to additional markets as our fulfillment network grows.

How much is shipping?

Standard tracked shipping is currently included for eligible BornArab orders in our active markets. Any available upgraded delivery option will be shown before checkout.

When will my artwork arrive?

Delivery time includes both production and transit. The estimate shown for your destination during the ordering process is the best reference for your order.

Because artwork is produced and shipped through our fulfillment network, exact transit times can vary by destination and carrier.

How is my artwork protected during delivery?

Artwork is packed for transit with protective packaging and reinforced protection around vulnerable areas such as the corners.

05
Orders & tracking

After you place your order

How do I know my order was received?

Once your order is completed, you will receive an order confirmation at the email address used during checkout. Keep that email until your artwork has been delivered.

How can I track my order?

Once your parcel is handed to the carrier, tracking details are sent to the email address used for your order. Tracking can take a little time to update after the shipping label is created.

Can I change my size or finish after ordering?

Contact us as quickly as possible. If production has not started yet, we will do our best to help. Once production is underway, changes may no longer be possible.

Contact support →
I entered the wrong delivery address. What should I do?

Contact us immediately with your order number and the correct address. We can only update delivery details while the order is still at a stage where changes are technically possible.

06
Returns & damage

If something isn’t right

My artwork arrived damaged. What should I do?

Contact BornArab support as soon as possible and include your order number along with clear photos of the artwork, packaging and damaged area.

We will review the issue and arrange the appropriate solution when damage occurred during fulfillment or delivery.

Contact support →
What if I receive the wrong artwork or finish?

Send us your order number and photos showing what you received. If the item does not match your confirmed order, our support team will review it and arrange the appropriate solution.

Can I return an artwork because I changed my mind?

Return eligibility depends on the circumstances of the order and the policy applicable to your market. Please review our current Returns Policy before sending anything back to us.

Always contact BornArab support first so we can give you the correct instructions for your order.

Read our returns policy →
07
Payments

Checkout & pricing

Which payment methods do you accept?

Available payment methods are displayed securely at checkout and can vary depending on your country, currency and device.

Which currency will I pay in?

The currency shown by the BornArab storefront and at checkout is the currency used for your order. Your bank or payment provider may apply its own conversion or international transaction fees when applicable.

Will I see the full price before paying?

Yes. Your selected size, finish and the final amount due are shown before you complete checkout. Any taxes or delivery charges that apply to the order are displayed through the checkout flow.

08
BornArab

More than wall art

What is BornArab?

BornArab is a contemporary art house built around Arab culture, identity, memory and faith. We create and curate artwork designed to feel familiar to the people who grew up with these places, references and stories.

Read our story →
Who creates BornArab artwork?

BornArab Studio is our in-house creative studio. As BornArab grows, our artist programme will also bring work from independent artists and collaborators into the wider BornArab collection.

Is BornArab the same thing as Islamic Art?

No. Islamic Art is one part of BornArab, not the entire brand. BornArab also explores Arab countries, memory, architecture, heritage, identity and contemporary culture.

Will you add more Arab countries?

Yes. BornArab is being built as a wider home for contemporary art from across the Arab world. New countries, stories, artists and collections will be introduced progressively.

Still need help?

Talk to a
human.

Can’t find what you need? Send us your question, order number or a photo of your wall and our team will help you from there.

Contact BornArab