Refund policy
BORNARAB RETURN & REFUND POLICY
At BornArab, every artwork is produced specifically for your order. We want you to feel confident ordering from us, and if something goes wrong, our team is here to help.
Please read the policy below before placing your order.
DAMAGED, DEFECTIVE OR INCORRECT ORDERS
If your artwork arrives damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.
To help us review your request, please provide:
• Your order number
• A clear photo of the entire artwork
• Close-up photos showing the damage or defect
• Photos of the external packaging and shipping label where relevant
Please keep the artwork and all original packaging until your request has been reviewed. Do not return or dispose of the artwork unless our team asks you to do so.
Once the issue has been verified, we will provide an appropriate solution, which may include a replacement or refund depending on the circumstances.
You can report a damaged order through our Damaged Order page or contact our customer support team.
CHANGE OF MIND
Because BornArab artworks are produced specifically for each order, we generally cannot accept returns or exchanges simply because you changed your mind, selected the wrong size, selected the wrong finish, or no longer want the artwork.
Please review the artwork, dimensions and finish carefully before completing your purchase.
This does not affect any mandatory rights you may have under applicable consumer protection laws.
ORDER CHANGES & CANCELLATIONS
We begin processing orders quickly after they are placed.
If you need to change or cancel your order, contact us as soon as possible. We will do our best to accommodate your request if production has not yet started.
Once an order has entered production, we may no longer be able to modify or cancel it.
Submitting a cancellation request does not guarantee that the order can be cancelled.
COLORS & APPEARANCE
We make every effort to represent our artworks accurately online.
However, colors may appear slightly different depending on your screen, device settings, lighting conditions and the characteristics of the printed canvas.
Minor variations between the digital image displayed on your screen and the physical artwork are not normally considered defects.
SIZE & FINISH
Customers are responsible for selecting the correct artwork size and finish before placing an order.
Product dimensions are displayed on our product pages and size guides. Small manufacturing tolerances may occur.
An incorrectly selected size or finish does not qualify as a damaged or defective product.
RETURNS
Please do not send an artwork back to us without contacting BornArab first.
Unauthorized returns may not be accepted or refunded.
If a return is required as part of an approved claim, our team will provide you with the relevant instructions.
REFUNDS
When a refund is approved, it will be issued to the original payment method.
After the refund has been processed by BornArab, your bank, card issuer or payment provider may require additional time to display the funds in your account.
Original shipping charges and other delivery-related fees are non-refundable unless required by applicable law or the refund relates to an error for which BornArab is responsible.
LOST OR UNDELIVERED ORDERS
If your tracking information indicates an unusual delay or your order appears to be lost in transit, please contact us.
We may need to investigate the shipment with the carrier before determining the appropriate resolution.
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Additional costs resulting from an incorrect or incomplete address, refusal of delivery, or failure to collect a shipment may not be refundable, except where required by applicable law.
CUSTOMS, DUTIES & IMPORT CHARGES
Depending on the destination and applicable regulations, international orders may be subject to taxes, customs duties, import charges or other fees.
Where such charges are not collected at checkout, they may be payable by the recipient.
Refusing a shipment because of customs duties or import charges does not automatically qualify the order for a refund.
ABUSE & FRAUDULENT CLAIMS
BornArab reserves the right to refuse claims where there is evidence of fraud, abuse, manipulation, or repeated misuse of our replacement or refund process, to the extent permitted by applicable law.
YOUR STATUTORY RIGHTS
Nothing in this policy is intended to exclude, restrict or replace any rights that cannot legally be excluded under the consumer protection laws applicable to your purchase.
Where applicable law gives you additional cancellation, return, refund or remedy rights, those rights will continue to apply.
CONTACT US
If you have a problem with your order, please contact us and include your order number.
For damaged deliveries, please use our Damaged Order page so we can review your request as quickly as possible.
BornArab
Art for Arabs, everywhere.